Tutoring FAQs

How do I get new clients?

The great thing about working for Oxford and Cambridge Tutors is that we find clients for you! Our client managers are experts at matching students with the right tutors and will contact you when they have a student they think is right for you. You just need to confirm you’re available, and they will connect you with the student or client.

If you currently have no students, it’s most likely because your subject is in less demand. You can be assured that we are working hard to match you with suitable students and will be in contact when we have a job for you.

How and when do I get paid?

You will use the website TutorCruncher to keep track of all your tutorials. When you mark a lesson as complete, our accounts team knows that you need to be paid for that lesson. Payments will be made on the last Thursday of every month for all the work completed in the previous month.

Occasionally, we hold events (such as our annual Oxbridge interview weekend) that we don’t use TutorCruncher for. In this case, you will be sent an invoice template which you will then complete and send back to us. We will make it very clear when this is needed and most of our tutors will exclusively use TutorCruncher.

What if my circumstances change and I want more/fewer students?

If this is the case, please just let us know! Lots of our tutors are full-time students or academics and we want tutoring to fit in around that. Send an email to james@oxfordtutors.com who will make a note of your circumstances and communicate with the client managers.This applies if you would like more students too – it’s useful for us to know who is available in case a suitable client comes in.

I can't access my TutorCruncher account - what's going on?

Here are some possible reasons you may not be able to access your account and how to deal with them:

  • If you have forgotten your password, click the password reset link and follow the instructions to reset it.
  • Double check your details – if you have recently confirmed your Oxford/Cambridge Tutors email address then you need to use this email to sign in, not your personal email.
  • If you are signed up with us as both a client and a tutor then you will have two separate TutorCruncher accounts with different login details. It may be that you’re trying to use the email for your other account. Double check which email is the correct one and login with that.
  • If nothing else works, try clearing your cache and check that you don’t have any unnecessary browser extensions.

If none of these options work, email James with details of the problem and he will get back to you with assistance.

Do I have to live in Oxford or Cambridge to tutor with you?

Definitely not! Oxford and Cambridge Tutors has tutors and employees from all over the world. We are based in Oxford but our clients come from everywhere and lots of our tutoring takes place online. The majority of our tutors are graduates or academics from Oxford and Cambridge, so if that’s you, we would love you to apply. As tutors, we also have qualified teachers from schools in the UK. We consider every application carefully so if you think you would be a good fit for Oxford and Cambridge Tutors then we would love to hear from you. Apply here.

Do you offer insurance for tutors?

Our tutors are all independent, self-employed contractors and would provide their own insurance if they felt this necessary. There is a useful blog about the different types of insurances for self-employed teachers here.

What if a student doesn't turn up to my lesson?

Your first response should be to try and rearrange the lesson for sometime in the next week. You can edit a lesson time and date on TutorCruncher even after the lesson was supposed to have taken place. If rearranging isn’t possible, keep reading for more solutions.

We operate a 48 hour cancellation policy, so if a student doesn’t turn up then you are within your rights to charge for the lesson and we will support you on this (you can mark a lesson as ‘cancelled but chargeable’ on TutorCruncher). However, you can decide to mark the lesson as ‘cancelled’ instead, which means the client won’t be charged. It also means you won’t be paid so it’s up to you to decide what is reasonable based on the circumstances. We generally advise being generous and taking into account all the details of the situation but it is your decision.

If a client repeatedly cancels or doesn’t turn up to a lesson, please let us know as we may need to contact the client to sort things out.

What if I need to cancel or rearrange a lesson?

Please be in contact with the client in the first instance and try to rearrange the lesson. If you need to cancel, then please give as much notice as possible to the client and assure them that they won’t be charged (they won’t be charged unless the lesson is marked as ‘complete’ on TutorCruncher). We hope that both parties will be understanding of changes/emergencies and clear communication from you as a tutor will ensure that the client doesn’t feel left in the dark.

What if I am worried about a student's behaviour?

If you notice unusual behaviour in a student, or a change in that worries you, please talk to the Oxford Tutors team member who set up your job. They will be able to advise and be in contact with the client if that is necessary. As part of tutoring with us, we support you in difficult situations so don’t hesitate to get in touch.

Please don’t write anything in the report that you wouldn’t want a parent to see. If you’re not sure, get in touch and discuss it with a member of the team who will be able to help.